Shipping policy
1. Shipping cost
Standard tracked shipping is free on every order to all the countries we serve.
2. Processing time
Orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays). During peak periods, processing may take longer. We will email you if there is a delay.
3. Estimated delivery times (after dispatch)
| Destination | Estimated delivery |
|---|---|
| United States | 7–13 business days |
| Canada | 7–13 business days |
| United Kingdom | 7–13 business days |
| Australia | 7–13 business days |
| New Zealand | 7–13 business days |
These are estimates, not guarantees. Customs checks, carrier delays, weather and peak seasons can affect delivery times.
4. Tracking
Every order ships with tracking. You will receive your tracking number by email when your order is dispatched. Tracking can take up to 72 hours to show its first update. You can also follow your order on our Tracking page.
5. Customs, duties and import taxes
Depending on your country and the rules in force when your order arrives, import duties or taxes may apply. Where taxes are collected at checkout, you will not be charged them again on delivery. If any other charges are requested by your local customs office, please contact us before paying them so we can help.
6. Lost, delayed or undelivered orders
We are responsible for your order until it is delivered to the address you provided. If your order has not arrived within the estimated time, or tracking shows no movement for 10 business days, contact us. If the carrier confirms the parcel is lost, we will send a replacement or a full refund.
7. Address errors
Please check your shipping address at checkout. If a parcel is returned because the address was incorrect or incomplete, we may need to charge a reshipping fee. This does not apply if the error was ours or the carrier's.
8. Changes and cancellations
To change or cancel an order, email us as soon as possible. We can change or cancel an order free of charge until it has been dispatched.
9. Contact
Email: contact@emphaso.com – we reply within 1–2 business days.
This policy does not affect your statutory consumer rights.